All orders will be dispatched within 5 working days and will always be sent signed for. If you have any questions about our Returns and Refunds Policy, please contact us at  info.defineyourself@gmail.com

We have warehouses in:

Riga, Latvia;
Barcelona, Spain; Birmingham, The United
Kingdom; Lodz, Poland (Coming Soon); Partner
facilities in Amakusa and Kashima, Japan; Partner
facilities in Melbourne and Brisbane, Australia;
Toronto, Canada; Charlotte, North Carolina, Los
Angeles, California, Dallas, Texas, United States;
Tijuana, Mexico, Partner facilities in Sao Paulo
and Rio De Janeiro, Brazil.

Shipping can take from 5 to 14 working days depending on your location.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us here : info.defineyourself@gmail.com

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).